FAQ

If you're unsure about which shade suits you best, our team is here to help! Simply email us at support@samerkhouzami.com, and we’ll guide you in selecting the perfect match.

You can shop our full range of products online at www.samerkhouzami.com.

Our products are also available at the following retail locations:

KUWAIT:
SEPHORA – The Avenues Phase 3
SEPHORA – The Avenues Phase 4
SEPHORA – 360 Mall
SEPHORA – Al Kout Mall
SEPHORA – Marina Mall
DEBENHAMS - Avenues Phase 4

ALBANIA:
Mia Cosmetica Stores

KOSOVO:
Mia Cosmetica Stores

LEBANON:
ABC -Dbayeh Department store
ABC -Verdun Department store

Samer Khouzami Brushes are sold individually, allowing you to customize and build your own perfect set of essential brushes.

Please double-check that the email address you provided is correct and check your junk or spam folder. If you still haven't received the confirmation email, contact us at support@samerkhouzami.com, and we’ll be happy to assist you.

You can easily track your order by logging into your account on our website and checking the order status. Additionally, once your order is shipped, you will receive an email with your tracking details.

We strive to process and ship orders as quickly as possible. Once an order has been processed, it cannot be modified or canceled. Please review your order carefully before completing your purchase.

Orders are typically delivered within 10–15 days from the date of purchase, depending on your location.

You can track your order anytime through your account on our website or by using the tracking number provided in your confirmation email.

Please note that delivery times may be longer during peak periods, such as product launches and promotional events.

If you receive a damaged or faulty product, please contact us at support@samerkhouzami.com within 2 days of receiving your order. Be sure to include:

• A clear photo of the damaged item
• Your full name

Please note that claims made after the 2-day window cannot be processed.

If your order is missing an item, please email us at support@samerkhouzami.com within 2 days of receiving your package. Be sure to include your full name in the email so we can quickly review and resolve your request.

Please note that claims submitted after the 2-day period may not be processed.

All orders are primarily shipped from our facilities in Lebanon and the United Arab Emirates (UAE).

All prices on our website are listed in USD. While you may view prices in other currencies for convenience, all payments will be processed in USD at checkout.

We offer a variety of secure payment options, including:

• PayPal
• Mastercard
• Visa
• Apple Pay
• American Express
• Cash on Delivery (COD) – Available in Lebanon only

We offer free shipping on all orders within Lebanon.

For international customers, free shipping is available based on the destination region and order value.

Please note that customs duties, import charges, and taxes are the responsibility of the customer and may vary by country.

If your order was over $110, we cover the shipping cost. However, this does not include any customs duties, taxes, or import fees that may be applied by your local customs office.

Customs regulations and fees vary by country, so we recommend contacting your local customs office for more details regarding these charges.

Yes, your order may be subject to import taxes, customs duties, and fees imposed by your country’s customs office upon arrival.

When purchasing from samerkhouzami.com, you are responsible for covering any applicable import charges and ensuring compliance with all laws and regulations of your destination country.

Please note that Samer Khouzami cannot estimate or predict the exact amount of these charges, as they vary by country. For more information, please contact your local customs office.

If there are extra duty or tax charges applied to your shipment, ARAMEX will contact you directly to arrange payment. These charges are collected on behalf of your local customs office and must be settled before or upon delivery.

In certain cases, you may need to provide a written notice authorizing ARAMEX to clear your order through customs. For further assistance, please follow the instructions provided by ARAMEX.

If you choose not to pay the required customs duties and taxes, ARAMEX will attempt to return your order to Samer Khouzami. Once the return is confirmed, a refund will be processed within 7 days. However, the return shipping cost will be deducted from your refund.

Please note that in some countries, customs regulations may prohibit the return of shipments due to unpaid taxes and duties. In such cases, a refund cannot be guaranteed.

If your order was lost or not delivered, please contact our customer service team as soon as possible.

Email: support@samerkhouzami.com
Call: +961 3 547 776
Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+2)

Our team will investigate the issue and provide you with the necessary support.

If you're experiencing issues while placing your order, please reach out to us for assistance.

Email: support@samerkhouzami.com
Call: +961 1 788 790 or +961 3 547 776
Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+2)

Our team is ready to help you complete your purchase smoothly.

We currently offer worldwide shipping with the exception of the following countries:

• Palestine
• Israel
• Iran
• Russia
• Syria
• Turkey
• Mexico
• Brazil
• Saudi Arabia (KSA)
• Spain
• Kuwait

We are continuously working to expand our shipping destinations.

Samer Khouzami products are officially certified as Paraben-Free, ensuring our formulas are free from harmful preservatives.

While we do not conduct animal testing on our ingredients or finished products, we are still in the process of obtaining full Cruelty-Free certification and cannot officially claim this status for all products at this time.

We strive to create Vegan formulas; however, some products may contain animal-derived ingredients to enhance product performance.

Yes, we offer gift cards that can be purchased directly from our website. Simply visit the SHOP section to choose the perfect gift card for any occasion.

To learn more and apply for our Pro Artist Program, please visit the following link:
Pro Artist Program

This program offers exclusive benefits and resources for professional makeup artists.

For any inquiries or assistance, you can contact our customer service team through the following methods:

Email:
Send us an email at support@samerkhouzami.com.

Phone:
Call us at +961 03 547 776.

Our customer service agents are available Monday to Friday, from 9:00 AM to 5:00 PM (GMT+2).